Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.  

Shipping Rates and Estimates

Free standard shipping Royal Mail 2nd Class for orders above £35 in the United Kingdom.  

Shipping option

Estimated delivery time

Price

Royal Mail 2nd Class

Delivery within 3 working days after dispatch

£2.99

Royal Mail 1st Class

Next-day delivery  after dispatch

£5.50

Royal Mail 48 Tracked 

Tracked delivery within 2-3 working days after dispatch

£4.80

International Shipping

Sorry we do not currently offer shipping outside the United Kingdom.  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us.  

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at customercare@palahair.com with your name and order number, and we will look into it for you.